Our jewelers have more than 100 years of combined experience, and we have a full-service bench jeweler's workshop located in our store. When you trust Ramsey's with your jewelry, we treat it as if it's our own.


Repair & Restoration Services

If you have lost a stone, bent a prong, or need your jewelry cleaned, bring it to Ramsey’s. We have a full-service jeweler’s workshop located in our store where our experienced jewelers will repair your broken or damaged pieces. We work with most common jewelry metals and can perform almost any repair needed.

We understand that repair and rejuvenation of your treasured jewelry is not one-size-fits-all, and we work closely with you to give your desired outcome.


Jewelry Repair Services

  • All jewelry:
    • Polishing, cleaning, & refinishing
    • Stone setting, tightening, replacement, & matching
    • Engraving
    • Prong retipping & replacement
    • Rhodium & gold plating
    • Enameling
    • Antique jewelry restoration
    • Remake lost item
  • Rings:
    • Sizing up and down, sizing beads and horseshoes, and adjustable shanks
    • Repair, reshaping, and replacement of shank, channel, head, and prongs
    • Solder rings together and separate rings
    • Creation of matching rings, custom-fit wedding rings, and ring guards
    • Alteration of wedding ring to fit an engagement ring
  • Necklaces, bracelets, and chains:
    • Repair and replacement of chains, clasps, jumprings, and all other parts of jewelry
    • Bracelet soldering and hinge repair
    • Adjust lengths and sizes
    • Restring pearls and beads
    • Adjust pendant or charm to fit chain
  • Earrings:
    • Resetting and setting replacement
    • Repair and replacement of backs, posts, and hoops
    • Creation of a matching earring (lost one)
    • Earring back conversion (e.g. friction back to screw back, stud to dangle, French wire to lever back, pierced to clip-on, etc.)
  • We also work on...
    • Watches
    • Eyeglasses and sunglasses (metal only, no plastic)
    • Brooches and pins
    • Cufflinks
    • Body jewelry
    • Some other metal items and accessories

Our experienced jewelry team will repair your jewelry on site and will record all of your jewelry's distinguishing characteristics so that you can rest assured that your jewelry is safe in our store and gets back to you on time.   


Watch Repair Services

A fine watch will last for generations with routine maintenance and servicing. Watch manufacturers suggest that watches be cleaned, oiled, and serviced every three to four years to ensure that the components are properly lubricated and that the mechanism is free from dust, dirt, and moisture. Our experienced watchmakers can service most brands of watches, including high-end timepieces, pocket watches, and antique watches.

  • Complete movement service of mechanical and automatic movements
  • Complete service of quartz movements
  • Dial refinishing
  • Quartz conversion for irreparable wind-up or automatic movements
  • Pressure tests
  • Replacement of watch batteries
  • Replacement of back seals and gaskets
  • Replacement of crystals
  • Replacement or repair of stems and crowns
  • Band adjustments and sizing
  • Watch refinishing with cleaning/polishing the case and band

Our watch makers have the most up-to-date equipment, materials, and technical background to repair most brands and types of watches. Most watch repairs are done off-site at our watchmaker's shop.



We offer both hand and machine engraving, and we can engrave almost any type of metal. Jewelry, watches, bracelets, charms, plaques, cups – you name it, we can engrave it.

We can engrave embellishments and text. In addition to standard fonts, we are also able to engrave company logos, images, and specialty fonts. Don't forget to add a personal touch by having your wedding date or a special message engraved into your wedding bands. 

We can also create an entire relief-carved custom piece.

Have engraved jewelry that has become worn or faded over time? We can also re-engrave jewelry with an expertise that brings heirloom and vintage jewelry to new life. 

Custom Design & Restyling

Whether our customer is a soon-to-be bride in search of a one-of-a-kind wedding band or a sophisticated shopper with a flair for the eccentric, our design team will create, refine, and perfect designs until they meet the high standards of our client’s vision. 

We can work with you to custom design any piece of jewelry including engagement and wedding rings as well as fashion jewelry.

Have old or broken jewelry you never wear? We can restyle it into a new piece you will want to wear every day! The master jewelers at Ramsey’s are experts at designing custom jewelry around an existing diamond or gemstone.

3D computer modeling is available so you can see exactly how your new piece of jewelry will look before it’s made.

We can take your vision and make it reality.

Click to learn more about our Custom Design Process.


A certified appraisal expert will inspect your jewelry, diamonds, and gemstones. You can drop your jewelry off with us at any time for our appraiser to evaluate, but if you would rather hold onto it and meet with our appraiser, we ask that you contact us to schedule an appraisal appointment.

Please bring documentation such as sales slips, diamond or gemstone grading reports, and insurance/warranties if you have them. 

Here's what our clients have to say abour our repair services:

My husband had my diamonds replaced in my heirloom ring from his mother at Ramsey's as a Christmas gift. The workmsanship was beautiful. My ring is stunning again. It was a huge surprise. Ramsey's completed the job before the scheduled date and made sure it was completed for Christmas. Thank you Sara for your assistance in helping my husband with replacing 5 broken diamonds making my ring beautiful once again. I LOVE it and my wonderful husband. - Sherry F.

My beautiful wedding set was purchased at a national retailer. After sending off with said retailer THREE times for repairs, I didn't want to trust them with my jewelry ever again. I emailed Ramsey's in Metairie to see if they'd service pieces not bought there. Very quickly, I got a response from Kristi. She assured me that my ring could be helped. Upon arrival, I felt welcomed, and Kristi acted as if she were my personal jeweler. We looked at my ring under a microscope and discovered that it needed more than 1 fix. Again, I was assured my ring would get repaired and look better than the day it was placed on my finger. Well, today I got my ring back and it shines like the Hope Diamond! The repair is undetectable and the spa treatment did wonders. I am forever grateful for Kristi and the team at Ramsey's for helping me get my beloved ring in perfect shape. I will be back next time I need something sparkly! - Adrienne L.

Very thankful for Ramsey’s! My wedding band was bought from this store, and I love it! Unfortunately, I had a terrible accident with a dog that caused my doctor to have to cut my wedding band and engagement ring off due to needing surgery. I took both of my rings to Ramsey’s to be repaired. They fixed them quickly while giving me amazing customer service. So happy to have my rings back! They look amazing! - Jessica P.

I came to Ramsey's because I was recommended by a friend, and she definitely was right on how amazing they are. My fiancé purchased a ring at a different jeweler, and needed to get it resized. However, after they repaired it 3 times already, I took my ring to Ramsey's instead, and was finally given what I needed. Sara was super helpful upon arrival. My visit was quick, efficient, and easy. Within a week and a half, I was reunited with my ring. Sara responded to my emails in a timely manner and checked on me after I received it. The customer service and care I was given was beyond my expectation, and I would definitely recommend Ramsey's to anyone looking for jewelry repair, engagement rings, or even just day to day jewelry. – Andrea N.

I went into Ramsey's because my wedding rings needed a stone replaced & the prongs re-tipped --- it's not easy to leave your most precious piece of jewelry with someone, but I felt completely comfortable with Ramsey's after spending time in the showroom and seeing how very nice & professional everything is and chatting with the staff and experiencing how very nice, courteous, and professional they all are. Mr. Darius Branch did a perfect job seeing to the repair of my rings. I would absolutely tell anyone to go to Ramsey's for any new jewelry purchase or any repair/resize service you may need! - Stephanie W.

Please feel free to contact us.

We have jewelry professionals ready to help.

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